Understand customer behaviour and boost Reports and Analytics on WhatsApp
Turn Conversations into Insights with Reports & Analytics
Don’t just send messages—measure what they deliver. With WACTO’s Reports & Analytics, you can track performance, engagement, and customer interactions in real-time. Spot what’s working, fix what’s not, and make every conversation count.
Trusted by Data-Driven Messages, Reports & Analytics
How Reports and Analytics Works
Getting data shouldn’t feel complicated. Wacto’s built-in analytics gives you a clear picture of your Whatsapp campaigns and team performance.
- Every campaign and chat is tracked automatically in the background
- Metrics like delivery rates, open rates, and responses times are collected in real-time.
- Interactive dashboards visualize the data making it simple to understand trends at a glance.
- Use insights to improve campaigns, optimize agent workflows, and increase ROI.
Why Reports and Analytics are Important for Business
- See the big Picture - Track conversations, responses, and customer journeys in one place.
- Spot What Works - Identify your best-performing campaigns and repeat the success.
- Optimize Team Efficiency - Monitor agent response times and improve productivity.
- Boost Conversions - Data-driven decisions help reduce drop-offs and increase lead conversion.
- Stay Ahead of Trends - Catch early signals of customer behavior before competitors do.
Benefits at a Glance
- Real-time campaign performance tracking
- Easy-to-read dashboards & reports
- Metrics for engagement, response rates, and conversions
- Insights into customer preferences & behavior
- Exportable reports for team discussions & presentations
Frequently Asked Questions(FAQ)
What kind of reports can I generate with Wacto ?
You can track campaign performance, customer engagement, lead conversions, agent response times, and overall chat analytics. Reports are available in both dashboard view and downloadable formats.
Can I monitor my team’s performance using analytics?
Yes, WACTO provides detailed agent performance reports, including average response times, resolution rates, and conversation volumes—helping you improve efficiency.
Is the reporting real-time?
Absolutely. With real-time campaign tracking, you can monitor every update instantly, while live chat analytics provide insights into your conversations. Easily campaign performance monitoring and get real-time insights for smarter decisions.
Do I need technical expertise to understand the reports?
Not at all. The dashboards are designed for simplicity—visual graphs, easy-to-read metrics, and straight forward insights. Anyone can use them, even without a data background.
Can I export reports for meetings or presentations?
Yes. Reports can be exported in multiple formats, making it easy to share performance updates with teams, management, or clients.
