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Manage Customer Chats Easily with Team Inbox Software

WhatsApp Team Inbox Software for Businesses

Stop juggling multiple phones and missed messages. With our WhatsApp Team Inbox, your entire support team can handle customer queries from a single dashboard. Collaborate, respond faster, and never leave a message unanswered—because every chat matters.
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WhatsApp CRM integration

Team Inbox Software One Inbox for All Team Members

Shared team inbox

How Shared Team Inbox Works

  • WACTO Dashboard contains inbox Module to view whatsapp conversations
  • All team members access the same inbox to reply to customers
  • Assign chats to agents for better handling the queries
  • View conversation history for full context of the discussion or query
  • Add internal notes and collaborate in real time.
  • Track performance with analytics and reports

Benefits of Shared Team Inbox

  • No Missed Messages – One place for all conversations
  • Faster Responses – Multiple agents handle chats together
  • Better Collaboration – Assign, comment, and resolve smoothly
  • Full Transparency – Track who replied and when
  • Improved Customer Experience – Quick, accurate suppor
  • Scales with Team Growth – Ideal for small and large teams
CRM Integration

Frequently Asked Questions(FAQ)

What is a WhatsApp Team Inbox?
A WhatsApp Team Inbox is like a shared mailbox, but for WhatsApp messages. Instead of each team member juggling their own phone, everyone can access customer chats from a single dashboard. This keeps conversations organized and ensures no message goes unanswered.
Imagine a busy day with multiple customer queries coming in at once. A shared inbox lets your team collaborate, assign messages, and respond faster. Customers get quick replies, and your team avoids confusion or duplicated efforts.
Yes! The system lets your team work together efficiently. You can assign chats to specific team members, leave internal notes, and even see who is handling which conversation—no accidental double replies.
Absolutely. The team inbox is designed to be flexible. Your team can respond to customer messages from laptops, desktops, or smartphones—whatever’s most convenient.
For growing businesses, yes. Managing multiple individual numbers can get chaotic. A team inbox centralizes communication, increases response speed, improves accountability, and makes customer support look professional.

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