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Boost Sales with Smart Lead Assignment

Smart Lead Assignment for Faster Conversion

Stop Juggling leads manually, with WACTO’s internal assignment and automation, every enquiry gets auto- assigned to the right agent instantly, fairly and without any confusion. Smart work for fast closure.

From Startups to enterprises, businesses trust WACTO to keep their customer conversations seamless.

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WhatsApp CRM integration

Trusted By Teams That Value Speed & Simplicity

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How Auto Assignment Works

Instead of deciding “ Who gets this lead?” WACTO automates the process behind the scenes. Here’s how it flows.

  • Step 1: A new customer message or lead comes in via WhatsApp.
  • Step 2: WACTO checks your pre-set rules—like round-robin distribution, workload, or department.
  • Step 3: The lead is auto-assigned to the right agent or team in real-time.
  • Step 4: The agent gets notified instantly so they can respond without delay.
  • Step 5: Managers can track everything, ensuring no inquiry is ever missed.

It’s fast, transparent, and keeps your team laser-focused on closing deals – not chasing down leads.

Benefits at a Glance

  • Zero Delays - Customers get responses faster, improving satisfaction.
  • Fair Distribution - Leads are shared evenly so no one feels overloaded.
  • Boost Productivity - Agents focus on conversations, not admin work.
  • Smarter Scaling - Add new agents anytime and let the system balance the load.
  • Better Tracking - Managers see who handled what, with complete accountability.
CRM Integration

Frequently Asked Questions(FAQ)

How does auto assigning leads actually work?
When a lead comes in through WhatsApp, WACTO checks your rules (like round-robin or workload-based assignment) and instantly directs it to the right agent. No manual clicks, no confusion—it just happens in real time.
Absolutely. You can set custom rules—like directing sales inquiries to one group, support queries to another, or high-priority clients to senior agents. The system adapts to the way your business runs.
If an agent is offline or marked unavailable, WACTO automatically re-routes the lead to the next available teammate. Customers never feel ignored, and you don’t lose opportunities.
Faster responses = happier customers. Instead of waiting for someone to pick their query, they get an instant connection with the right agent. It makes your business look professional and dependable.
Yes! Whether you have 3 agents or 300, the automation scales with you. As your team grows, WACTO keeps distributing leads fairly and efficiently—so growth never feels chaotic.

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