Automate Your Customer Support With India’s #1 Conversational Engagement Platform
enhance customer care with conversational AIby utilizing chatbots and voice bots powered by artificial intelligence (AI) to address a majority of inquiries. For remaining issues, direct customers to live agents through various channels, including web, messaging, and voice.
Deliver Intuitive Self-Serve And Relevant Recommendations
Make Customer Support Self-Serve
Turn Customer Care Into A Revenue Center
Transform support into a revenue-generating center by offering relevant upsell and cross-sell recommendations to customers. These recommendations as intent and profile, creating sales opportunities for the business.
CSAT With First Contact Resolution
This can be achieved by prioritizing and automating assignment, and intelligently routing queries to the most appropriate agent based on various factors such as query type, content, customer type, source, and more.
24/7 Student Support For Query Resolution
Automate Your Customer Query Responses And Complex Actions Alike
Leverage the power of AI assistants to answer queries
Make call centers more efficient
Resolve repetitive issues at scale
Automate the process of managing online and social reputation by leveraging technology. Automatically analyze the sentiment of customer feedback and respond appropriately to social media mentions, while also directing complex issues to live agents for resolution.
Automate online & social reputation management
Automate the process of managing online technology. Automatically analyze the sentiment of customer feedback and respond appropriately to social media mentions, while also directing complex issues to live agents for resolution.
Enhance Your Agent Experience With A Unified Inbox
Collaborate To Resolve Multifaceted Issues
Facilitate the resolution of complex customer issues by enabling agents to work collaboratively as a team. They can request assistance, use canned responses, or transfer inquiries to other team members who are better equipped to handle the complex queries.
Empower agents with a single unified inbox
Provide agents with a unified inbox to enhance their capabilities. This enables streamlined management of omnichannel conversations from various sources like social media, website, and messaging platforms. As a esult, agents can communicate more efficiently and provide faster and more relevant responses to customers.
Boost productivity with real-time data assistance
Improve productivity by providing agents with real-time assistance. This includes access to the customer's historical conversation feed, enabling agents to gain context into the customer journey. Additionally, agents can analyze customer sentiment and scan for similar queries to facilitate effective and efficient resolution.
Frequently Asked Questions
Customer support represents a significant portion of operating costs for banks. However, with conversational support, up to 85% of banking support can be automated. Major banks are using popular use cases like blocking credit cards, downloading statements, and reversing payments to streamline their support operations.