What is WACTO?
Why use WACTO for customer experience?
Speed and efficiency
Chatbots are a cost-effective way to provide customer support, as they can handle a large volume of queries without requiring additional staffing. This can help businesses reduce their customer support costs while still providing a high level of service.
How does WACTO work?
WACTO works by connecting businesses with their customers through popular messaging channels like WhatsApp, Facebook Messenger, Instagram, and CRM’s. Businesses can set up chatbots to handle common queries and provide instant responses to customers. They can also set up live agent support, allowing customers to connect with a real person if their query cannot be resolved by the chatbot.
Chatbots can be programmed to handle a wide range of queries, from simple questions about product availability to more complex issues like account problems. They can also provide personalized recommendations based on customers’ preferences and past interactions.
Live agent support allows businesses to provide a more human touch to customer service, with trained agents on hand to provide expert assistance when needed. Agents can view the conversation history with the chatbot, allowing them to pick up where the chatbot left off and provide a seamless experience for the customer.
Benefits of using WACTO for customer experience
There are many benefits to using WACTO to supercharge your customer experience. Here are just a few:
Increased Customer Satisfaction: By providing a faster, more efficient service, businesses can improve customer satisfaction levels and build stronger relationships with their customers.
Cost Savings: By automating common queries with chatbots, businesses can reduce the need for additional staffing and reduce their customer support costs.
Improved Customer retention: By providing a personalized experience and expert assistance when needed, businesses can improve customer retention rates and reduce customer churn.
Increased Revenue: By providing a superior customer experience, businesses can increase customer loyalty and encourage repeat purchases, leading to increased revenue over time.